In this digitally disrupted market business process also needs to adopt the latest technology and process-digitalisation for competitive advantage and greater customer experience. Our process is completely future proof and more suitable for Banking, Insurance and Financial Institution. Our multichannel approach creates better customer experience and manages a complete lifecycle. Our omnichannel services are :
Automated Contact Centre
Efficient voice capabilities is the key for any contact centre operation. Our voice platform has the latest technologies with Automated Call Distribution, IVR broadcasting capabilities, missed call service and an automated dialer for improved efficiency.
Our dashboard provides a robust reporting and analytical platform about the interaction source, the agent involved in the interaction and the context of interaction.
Our one-stop solution provides following services to our client:
KYC compliance for new client
Collection of Renewal Premium and EMI
Customer support plays a crucial role in any business. It helps not only to retain existing client but also generates upsell and references for new business. We support customer with following value-added services :
Processing Service Request
Customer Complain Management