BPM Services

In this digitally disrupted market business process also needs to adopt the latest technology and process-digitalisation for competitive advantage and greater customer experience. Our process is completely future proof and more suitable for Banking, Insurance and Financial Institution. Our multichannel approach creates better customer experience and manages a complete lifecycle. Our omnichannel services are :


Automated Contact Centre

Efficient voice capabilities is the key for any contact centre operation. Our voice platform has the latest technologies with Automated Call Distribution, IVR broadcasting capabilities, missed call service and an automated dialer for improved efficiency.

Our dashboard provides a robust reporting and analytical platform about the interaction source, the agent involved in the interaction and the context of interaction.

IS

Transaction Process

Our one-stop solution provides following services to our client:

KYC compliance for new client

Loan processing

Collection of Renewal Premium and EMI


Customer Support

Customer support plays a crucial role in any business. It helps not only to retain existing client but also generates upsell and references for new business. We support customer with following value-added services :

E-mail Management

Processing Service Request

Claim Processing

Customer Complain Management